Return & Refund Policy

Return & Refund Policy

Our policy lasts for 30 days. If it is more than 30 days after you receive the package, we regret that we are unable to provide you with a refund or exchange service.
To be eligible for a return, please contact us within 30 days. Your item must be unused and the conditions are the same as what you received. It must also be the original packaging.

1. If the product is used, we will refund part of it. (if applicable)
There are obvious traces of use indicating that the product has been used.

2. Product damage or loss or error due to our mistakes. We will give you a full refund or a free replacement (this can be more than 30 days).

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Return Steps:    

  • You may use any shipping method you like as long a tracking number can be provided. 
  • Carefully package the items in the original shipping box or any suitable shipping carton.
  • Make sure you include your name and/or order number so that we know who it's from!
  • Returns and Exchanges are only accepted within 30 days of purchase.

Our contact information and address:

Company Name: Jminflatable Co.,Ltd
Contact Department: Customers Service Dept.
Tel: +86 055162655510
Address: Fengle Mansion 3# C Building 606, 499 Changjiang West Road, Shushan District, Hefei, Anhui, China (Not Return Address) Please contact us if you need a return.
E-mail:[email protected]